No Returns on Change of Mind
All orders are considered final once processed. We do not accept returns or exchanges for change of mind, personal preference, or incorrect product selection.
📦 Damaged, Defective or Incorrect Product
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.
Please provide:
Order number
Clear photos of the product
Photos of the packaging, if applicable
Video evidence if required
We will review the issue and, where applicable, provide an appropriate replacement or refund.
💰 Refunds
Refunds are not available for change-of-mind purchases.
If a refund is approved for an eligible order issue, it will generally be processed through the original payment method. For COD orders, we may request bank/payment details to process the refund.
❌ Cancellation
Cancellation requests may be accepted only before the order is processed or shipped. Once shipped, cancellation may no longer be possible.
📞 Need Help?
Email: official.cellura@gmail.com
WhatsApp: +91 7709677742
Please include your order number when contacting us.
Note: This policy does not limit any consumer right or remedy that cannot legally be excluded under applicable law.