No Return & Refund Policy

No Return & Refund Policy

Last Updated: 12 August 2026

At CELLURA, all orders are considered final once they have been processed. We generally do not accept returns or exchanges for change of mind, personal preference or incorrect product selection.

1. No Returns or Exchanges

CELLURA does not accept returns or exchanges for:

  • Change of mind

  • Personal preference

  • Product no longer wanted

  • Incorrect product selected by the customer

  • Incorrect size, colour or variant selected by the customer, where applicable

All products should be carefully reviewed before placing an order.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing

  • Materially different from the product ordered

please contact CELLURA as soon as possible after delivery.

We will review the issue and, where applicable, provide an appropriate resolution such as a replacement or refund.

Any resolution will be subject to verification and applicable law.

3. How to Report an Issue

To report an issue with your order, contact us using:

Email: official.cellura@gmail.com
Phone/WhatsApp: +91 7709677742

Please provide:

  • Your order number

  • Your name and contact details

  • A clear description of the issue

  • Clear photographs of the product

  • Photographs of the packaging, where relevant

  • A video of the issue, where reasonably required

Do not send any product back before contacting us and receiving instructions from CELLURA.

4. Missing or Incomplete Orders

If your order arrives with an item missing or incomplete, contact us with your order number and supporting details.

We will investigate the issue and provide an appropriate resolution where applicable.

5. Refunds

Refunds are not provided for change of mind, personal preference or incorrect product selection.

Where a refund is approved for an eligible order issue, it will generally be processed to the original payment method where technically possible.

For Cash on Delivery orders, we may request appropriate bank or payment details to process an approved refund.

The time taken for a refund to appear in your account may depend on your bank or payment provider.

6. Order Cancellation

Cancellation requests may be accepted only before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

If you want to cancel an order, contact us as soon as possible after placing it.

7. Delivery Refusal

Customers are expected to accept orders placed using their details.

Repeated refusal of Cash on Delivery orders or providing incorrect delivery information may result in COD being restricted for future orders.

8. Consumer Rights

This policy does not exclude or limit any consumer right, remedy or protection that cannot legally be excluded or limited under applicable law.

Where applicable law provides a customer with a right or remedy, CELLURA will comply with those requirements.

9. Contact Us

For questions regarding returns, refunds or an issue with your order:

CELLURA
Email: official.cellura@gmail.com
Phone/WhatsApp: +91 7709677742
Location: Yeola, Nashik, Maharashtra, India

Please include your order number whenever contacting us about an order.

10. Policy Updates

CELLURA may update this policy from time to time to reflect changes to our products, operations or applicable requirements.

The latest version will be published on this page with the updated date.