Shipping Policy

Last Updated: 12 August 2026

At CELLURA, we aim to process and deliver your orders as smoothly as possible. This Shipping Policy explains how orders are processed and delivered.

1. Shipping Locations

We currently deliver to serviceable locations across India.

Delivery availability may vary depending on the customer's location, product and courier serviceability.

2. Order Processing

Orders are processed after successful order confirmation.

Processing time may vary depending on product availability and order volume.

You will receive order and shipping updates using the contact information provided at checkout.

3. Delivery Time

Estimated delivery time will be displayed on the relevant product page, during checkout, or communicated with your order details where applicable.

Delivery times are estimates and may vary depending on:

• Delivery location

• Product availability

• Courier operations

• Weather conditions

• Public holidays

• Operational disruptions

• Other circumstances beyond our reasonable control

We do not guarantee a specific delivery date unless expressly stated at the time of purchase.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed on the product page, cart or checkout before the order is placed.

If free shipping is offered for an order, the applicable conditions will be displayed with the offer.

5. Cash on Delivery

Cash on Delivery (COD) may be available for selected products and serviceable locations.

COD availability may depend on the customer's location, order value, product and courier serviceability.

Customers placing COD orders are expected to provide accurate contact and delivery information and accept the order at the delivery address.

6. Order Tracking

Where tracking is available, tracking information will be shared with the customer after the order has been shipped.

Tracking updates are provided by the applicable courier or logistics provider and may take some time to appear after dispatch.

7. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operating procedures.

Customers should ensure that someone is available to receive the order and that the provided phone number is reachable.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal or other customer-related issue, additional delivery or re-shipping arrangements may apply where applicable.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays can occur due to courier disruptions, weather, natural events, public restrictions, technical issues or other circumstances beyond our reasonable control.

If a delivery is significantly delayed, please contact us so we can check the latest available tracking information and assist you.

9. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, phone number and other required information at checkout.

If an incorrect or incomplete address is provided, contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

10. Damaged Packages

If your package appears seriously damaged when delivered, please document the condition of the package and contact CELLURA as soon as possible.

For product damage or other delivery issues, please refer to our No Return & Refund Policy.

11. Undelivered or Returned Shipments

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, refusal of delivery or other customer-related circumstances, we may contact you regarding available options.

Any additional shipping charges, where applicable, will be communicated before a shipment is re-sent.

12. Contact Us

For questions regarding shipping or delivery:

CELLURA
Email: official.cellura@gmail.com
Phone/WhatsApp: +91 7709677742
Location: Yeola, Nashik, Maharashtra, India

Please include your order number when contacting us about an existing order.

13. Policy Updates

CELLURA may update this Shipping Policy from time to time to reflect changes to our products, shipping partners, operations or applicable requirements.

The latest version will be published on this page with the updated date.