Terms of Service

Last Updated: 12 August 2026

Welcome to CELLURA. These Terms of Service govern your access to and use of the CELLURA website and your purchase of products from us.

By accessing our website, browsing our store, or placing an order, you agree to these Terms of Service and our Privacy Policy.

1. About CELLURA

CELLURA is an online store offering beauty, personal-care and lifestyle products to customers in India.

Business Name: CELLURA
Email: official.cellura@gmail.com
Phone: +91 7709677742
Location: Yeola, Nashik, Maharashtra, India

2. Products and Product Information

We make reasonable efforts to ensure that product information, descriptions, images, specifications and prices displayed on our website are accurate and current.

Product appearance, colour, packaging and other visual details may vary slightly from images displayed on your device.

Product information may be updated from time to time. Product availability is subject to change.

CELLURA does not make claims about a product beyond the information provided on the applicable product page or information supplied by the relevant manufacturer or supplier.

3. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products or remove products from our store at any time.

If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate resolution, including a refund where applicable.

4. Orders

When you place an order, you are requesting to purchase the selected products from CELLURA.

We reserve the right to accept, decline or cancel an order in reasonable circumstances, including:

• Product unavailability

• Incorrect pricing or product information

• Incorrect or incomplete customer information

• Suspected fraudulent or abusive activity

• Delivery restrictions

• Technical or payment processing errors

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Refund & Return Policy.

5. Prices and Payments

All prices are displayed in Indian Rupees (INR), unless otherwise stated.

Prices, discounts and promotional offers may change from time to time.

The price applicable to your order will be the price displayed when the order is placed, subject to correction of genuine pricing or technical errors.

Available payment methods may include prepaid payments and Cash on Delivery (COD), depending on the product, location and order eligibility.

You agree to provide accurate and complete billing, payment and contact information.

6. Cash on Delivery

Where COD is available, customers must provide accurate delivery and contact information.

Customers are expected to accept COD orders placed using their details.

Repeated refusal of COD orders, false delivery information or misuse of COD may result in COD being restricted for future orders.

7. Shipping and Delivery

CELLURA ships products to serviceable locations in India.

Estimated delivery timelines are provided on the website or during checkout. Delivery estimates are not guaranteed and may vary depending on the destination, product availability, courier operations and other circumstances.

Delays may occur due to courier issues, weather, natural events, public restrictions, technical problems or other circumstances beyond our reasonable control.

For detailed information, please refer to our Shipping Policy.

8. Returns, Refunds and Damaged Products

Returns, exchanges and refunds are governed by our Refund & Return Policy.

If you receive a damaged, defective, incorrect or incomplete product, contact us within the applicable period specified in our Refund & Return Policy.

We may request order details, photographs, videos or other information needed to verify the issue.

After reviewing the issue, CELLURA will provide the applicable resolution in accordance with our policy and applicable law.

9. Order Cancellation

Cancellation requests may be accepted before an order is processed or shipped, where applicable.

Once an order has been shipped or processed beyond the cancellation stage, cancellation may no longer be possible and the applicable return process may apply.

10. Customer Information

You are responsible for providing accurate information when placing an order, including your name, mobile number, email address and delivery address.

CELLURA is not responsible for delivery problems resulting from incorrect, incomplete or outdated information provided by the customer.

Our collection and use of personal information is governed by our Privacy Policy.

11. Website Use

You may use the CELLURA website only for lawful purposes.

You must not:

• Provide false or misleading information

• Attempt unauthorized access to our systems

• Interfere with website functionality or security

• Upload malicious code or harmful software

• Misuse promotions or payment methods

• Copy or exploit website content without permission

• Use the website for fraudulent or unlawful activities

We may restrict or terminate access where reasonably necessary to protect our customers, business or website.

12. Intellectual Property

The CELLURA name, logo, website design, text, graphics and original website content are owned by or used with permission by CELLURA and may not be copied, reproduced or commercially used without authorization.

Product names, trademarks, logos and other materials belonging to manufacturers, suppliers or third parties remain the property of their respective owners.

13. Third-Party Services and Suppliers

CELLURA may use third-party service providers to operate and fulfil orders, including payment processors, technology providers, logistics and courier partners, manufacturers, suppliers and other service providers.

Information necessary to process and fulfil an order may be shared with relevant service providers in accordance with our Privacy Policy.

Third-party services may also be governed by their own terms and policies.

14. Promotions and Discounts

Promotional offers are subject to their stated terms, availability and validity period.

We reserve the right to correct genuine pricing, promotional or technical errors.

Promotions will not be represented in a misleading manner.

15. Reviews and Customer Content

If you submit a review, photograph, comment, suggestion or other content to CELLURA, you confirm that you have the right to submit that content and that it does not violate another person's rights or applicable law.

CELLURA may moderate, remove or decline to publish content that is unlawful, abusive, misleading, offensive, fraudulent or otherwise inappropriate.

We do not guarantee that every submitted review or customer contribution will be published.

16. Third-Party Links

Our website may contain links or functionality provided by third parties.

CELLURA is not responsible for the content, availability, policies or practices of third-party websites.

Your use of third-party websites or services may be subject to their own terms and policies.

17. Errors and Changes

Our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability or shipping information.

We reserve the right to correct such errors and update information when reasonably necessary.

If an error materially affects an order, we may contact you before proceeding or cancel the affected order and provide an applicable refund.

18. Disclaimer

We make reasonable efforts to keep our website information accurate and available.

However, we do not guarantee that the website will always be uninterrupted, completely error-free or continuously available.

Nothing in these Terms is intended to exclude or limit any consumer right or protection that cannot legally be excluded or limited under applicable law.

19. Limitation of Liability

To the extent permitted by applicable law, CELLURA will not be responsible for losses caused by circumstances outside our reasonable control, including courier delays, service interruptions, technical failures, natural events or other unforeseen events.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

20. Termination or Restriction of Access

We may restrict or terminate access to our website where reasonably necessary, including where a user violates these Terms, engages in fraudulent activity or attempts to harm the website, business or other customers.

Any rights or obligations that are intended by their nature to continue after termination will remain applicable.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, policies, business practices or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

22. Governing Law

These Terms are governed by the laws of India.

Any dispute will be subject to the jurisdiction of the courts or appropriate consumer forums having jurisdiction under applicable law.

23. Contact Us

If you have questions about these Terms, an order or our services, contact us:

CELLURA
Email: official.cellura@gmail.com
Phone: +91 7709677742
Location: Yeola, Nashik, Maharashtra, India

24. Related Policies

These Terms should be read together with:

• Privacy Policy

• Refund & Return Policy

• Shipping Policy

By using the CELLURA website or placing an order, you acknowledge that you have read and agree to these Terms of Service.